Troubleshooting

Common issues and solutions for using lucette.

Connection issues

Can't connect your account

Problem: Your Threads or Bluesky account won't connect or authorization fails.

Solutions:

  1. Make sure you're logged into the platform in your browser
  2. Check that you completed the authorization step on the platform
  3. Try disconnecting and reconnecting in Settings
  4. Clear browser cache and cookies
  5. Try a different browser

Still not working? Contact support.

Account disconnected

Problem: Your connected account shows as disconnected.

Solutions:

  1. Go to Settings → Connected Accounts
  2. Click "Connect" again for the platform
  3. Re-authorize lucette on the platform
  4. Your account should reconnect

Note: If this happens frequently, there may be an issue with your connected account or tokens.

Scheduling issues

Can't schedule posts

Problem: Posts won't schedule or you get an error.

Solutions:

  1. Check daily limit: up to 3 posts/day
  2. Check interval: posts must be at least 1 hour apart
  3. Check scheduling window: up to 14 days in advance
  4. Check timezone: Make sure your timezone is set correctly

Common errors:

  • "Daily limit reached" → Wait until tomorrow
  • "Too close to another post" → Choose a later time
  • "Outside scheduling window" → Choose a date within the scheduling window

lucette is in private beta. These limits are the current defaults and may change as the product evolves.

Posts not publishing

Problem: Scheduled posts aren't publishing at the scheduled time.

Solutions:

  1. Check the Failed tab for error messages
  2. Click retry on failed posts
  3. Check your connected account is still connected
  4. Verify the post content is valid (not too long, etc.)

Note: lucette automatically retries failed posts, but you can also retry manually.

Wrong timezone

Problem: Posts are scheduling at the wrong time.

Solutions:

  1. Go to Settings → Timezone
  2. Verify your timezone is correct
  3. Update if needed
  4. All future posts will use the correct timezone

Note: Changing timezone doesn't affect already scheduled posts.

Import issues

RSS feed not syncing

Problem: RSS feed won't sync or shows errors.

Solutions:

  1. Check URL: Make sure the RSS feed URL is correct
  2. Verify format: Feed should be valid RSS 2.0
  3. Check accessibility: Make sure the feed is publicly accessible
  4. Try again: Click "Sync" again
  5. Remove and re-add: Try removing the feed and adding it again

Still not working? The RSS feed may be invalid or require authentication.

CSV import failing

Problem: CSV file won't import or shows errors.

Solutions:

  1. Check format: Must have "content" column header
  2. Verify length: Each post must be within your platform's character limit
  3. Check file: Make sure it's a valid CSV file
  4. Try smaller file: If you have many posts, try importing in batches

Common errors:

  • "Invalid format" → Check column header is "content"
  • "Post too long" → Each post must be within your platform's character limit

Post issues

Can't edit post

Problem: Can't edit a scheduled post.

Solutions:

  1. Check status: You can only edit posts that are still scheduled
  2. Published posts: Can't edit posts that have already published
  3. Try again: Refresh the page and try editing again

Note: Once a post is published, you can only delete it on your connected platform, not in lucette.

Post too long

Problem: Post exceeds character limit.

Solutions:

  1. Check length: Posts must be within your platform's character limit (Threads: 500, Bluesky: 300)
  2. Shorten content: Reduce the post length

Note: lucette shows a character counter as you type.

Media not uploading

Problem: Images won't upload or show errors.

Solutions:

  1. Check format: Only JPG, PNG, GIF supported
  2. Check size: Images must be under 4MB (lucette compresses automatically)
  3. Check image limit: 1 image per post
  4. Try again: Upload may have failed, try again
  5. Check connection: Make sure you have a stable internet connection

Account issues

Can't sign in

Problem: Can't sign in to your account.

Solutions:

  1. Check your email: Open the most recent magic link from lucette
  2. Request a new link: Start sign-in again if the link expired
  3. Check spam: Look in your spam or junk folder for the sign-in email
  4. Clear cache: Clear browser cache and cookies

General issues

Page not loading

Problem: lucette page won't load or is slow.

Solutions:

  1. Check internet: Make sure you have a stable connection
  2. Refresh page: Try refreshing the page
  3. Clear cache: Clear browser cache and cookies
  4. Try different browser: Some browsers work better than others
  5. Check status: lucette may be experiencing issues

Data not saving

Problem: Changes aren't saving or posts are disappearing.

Solutions:

  1. Check connection: Make sure you have internet
  2. Save again: Try saving your changes again
  3. Refresh page: Refresh and check if changes are there
  4. Check drafts: Unsaved posts may be in drafts

Getting help

If you've tried the solutions above and still have problems:

  1. Check FAQs: See our FAQs for more answers
  2. Contact support: Reach out to our support team at hello@lucette.app
  3. Report bug: Let us know about any bugs you encounter

Tips for avoiding issues

  • Set timezone first: Important for accurate scheduling
  • Check limits: Know the current limits (posts/day, scheduling window, etc.)
  • Review before scheduling: Check posts before they publish
  • Keep accounts connected: Make sure your connected account stays connected
  • Update regularly: Keep your browser updated

Related guides

Last updated: June 19, 2026